How many types of bouquet sizes do you have?
We currently have 2 sizes which is Small and Medium (kindly take note on the description when you place an order).
Kindly refer to the picture attached under size guide for your reference.
How many types of balloon bloom box sizes do you have?
We currently have 2 sizes which is Small and Medium.
Kindly refer to the picture attached under size guide for your reference.
Why is the arrangement different from what we see on your website and social media accounts?
The flowers, fillers and foliage in our bunches come to us in different shapes, sizes, and stages of bloom. Our team of florists do their best to replicate the pictures posted up on our website and social media but each individual has his/her own creative flair and we do allow them a free hand to arrange the bunches based on what they have in hand. So while the bunch may look a little different, the bunch would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our website and social media accounts.
I received wilted flowers, broken flowers, unhappy looking flowers.
Do drop us an email at firstname.lastname@example.org along with photo(s) of the flowers so that we can review your bunch. We will do our best to make it right for you and to turn your experience around.
When do you deliver?
We currently deliver Monday to Sunday.
What are your deliveries times?
We deliver anytime from 11am to 5pm and we do not provide for time specific deliveries. We endeavour to have all deliveries done by 5pm, with priority to offices.
Can I request for a specific delivery time?
We are not able to promise the delivery of a bunch at a specific time as our riders follow the most efficient route (i.e. the shortest route) to ensure the freshness of the bunches which are to be delivered that day.
Where do you deliver to?
We currently deliver to most areas in KL and PJ.
Can I deliver outside of your delivery areas?
Right now, we are unable to deliver anywhere beyond our current areas. But if you don’t see your delivery area, don’t fret and do drop us an email at email@example.com with feedback, if any. We do hope to expand our petals to as many locations as possible in the future.
Is it necessary to give you the recipient’s full delivery address?
It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!
Can you ensure you hand over the flowers directly to the recipient?
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.
What if my recipient is not at home?
We will endeavor to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbor, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.
Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?
If the recipient’s new delivery address is within our rider’s delivery area, we will try our best to have your bunch sent to the new address at a minimum fee of RM15. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.
What happens if my bunch is “undelivered”?
An undelivered bunch is when we have done everything we can to try to locate the recipient but we are unable to. It could be an incomplete address or being told that there is no such person at the given address, and when we have tried and are unable to get in touch with either recipient or sender to confirm the delivery details thus leading the safe delivery of the bunch to become compromised (at the risk of it going missing or being handed to the wrong person), delivery will be stopped and the bunch then considered an undelivered bunch. Undelivered bunch will be returned to our premise only for the same day for self collection, as it is highly perishable item we are not able to keep them for long.
May I self-collect /pick up the bunch?
Yes, you may. An ordered bunch can be picked up from our premise in Bandar Utama between 11am to 5pm (Monday to Sunday). Just select “SELF COLLECTION” as the Delivery Method when placing your order. Exact address for self collection will be indicated on the website.
How do I make changes to an order I’ve already placed?
If you need a message, address or delivery date changed, do drop us an email at firstname.lastname@example.org. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.
What if I’d like to cancel my order?
If you would like to cancel your order, do drop us an email at email@example.com. Depending on the status of your bunch, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours’ before the delivery of your bunch.
The full value of your cancelled order will be returned to you via a store credit voucher. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred and money refunded will be less this fee.
I would like to remain anonymous.
Sure thing, so long as you do not include your name in the message! The sender’s details will not be printed Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details when placing your order, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.
Am I able to pre-order a bunch?
Of course! You may pre-order a bunch from our website at anytime.
How do I place an order?
We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!
How do I know if my order has been confirmed?
An email confirming your order will be sent to you at the email address provided to us. As this is an automatically generated email do check your spam folder if you do not see the email in your inbox.
What language can the message be in?
Your message can be in English, Malay, Chinese characters.
I would like to make a special bulk or corporate order.
Just drop us an email at firstname.lastname@example.org and we will get back to you soonest.
How is my order prepared?
We know that each bouquet we prepare is for a special occasion both for you and for your recipient, which is why we take the time to hand pack and lovingly prepare each and every bouquet we send. We agonise over the detail, from the arrangement instructions to the individual netting that protects some of our more delicate blooms.
Once we’ve prepared them, we hand them over to our trusted delivery partners to start their journey
How do I make payment?
We have three payment methods available on our website, Payments may be made via local bank transfers, credit/debit card and PayPal.